Privacy Policy

This Personal Data Collection Statement ("PICS") is provided by Cobar & Clarke, operated by Arentsen DGTL, in accordance with applicable data protection and privacy regulations. It explains the purposes for which we collect and use your personal data, to whom it may be disclosed, and how you can access or correct your data.

We may update this PICS from time to time. Please review this page periodically for any changes.

1. Data Controller "We", "us", or "our" refers to Arentsen DGTL, trading as Cobar & Clarke.

2. Data Subjects This statement applies to the personal data of: (a) Visitors: Individuals who browse our website; (b) Users: Individuals who purchase or receive products; (c) Contacts: Individuals who communicate with us through our website or other means.

3. Data We Collect We may collect, store, process, transfer, and use the following types of personal data:

  • From Visitors: IP address and unique device identifiers (*mandatory)

  • From Users:

    • Username

    • Account password

    • Full name *

    • Email address *

    • Billing address *

    • Shipping address *

    • Payment information *

    • Phone number

  • From Contacts:

    • Full name *

    • Email address *

    • Any additional personal data you provide

*Mandatory data. Without it, we may not be able to provide access to the website, deliver products, or respond to inquiries.

4. Purpose of Data Use We collect and use personal data for the following purposes: (a) To provide and deliver products, manage orders, and create user accounts; (b) To monitor website usage and gather analytics; (c) To personalise your experience; (d) To improve our products and services; (e) For research, development, and testing purposes; (f) For customer service and support; (g) For non-marketing communications (e.g. order confirmations); (h) For IT and operational security; (i) To prevent fraud; (j) To comply with legal obligations; (k) For direct marketing (only with your consent); (l) For other purposes directly related to the above.

We will not use your data for other purposes unless you provide explicit consent, the use is directly related to the original purpose, or permitted under law.

5. Disclosure of Personal Data We may disclose your personal data to:

  • Our employees and subsidiaries

  • Shopify Inc. (our e-commerce platform provider)

  • PayPal Holdings Inc. and other payment processors

  • Product suppliers for dispatch purposes

  • Service providers (e.g. IT support, analytics, cloud storage, credit reference agencies)

  • Our insurers and financial/legal advisors

  • Government authorities or as required by law

  • Third parties involved in business transfers (e.g. merger or acquisition)

When sharing your data, we take steps to ensure its confidentiality through contractual obligations.

6. Cookies We use cookies as outlined in our Cookie Policy. Cookies help:

  • Ensure proper loading and performance of our website;

  • Remember user preferences;

  • Analyse user navigation;

  • Track behaviour for product interest profiling.

Types of cookies used:

  • Session cookies

  • Persistent cookies

  • Necessary, functionality, and performance cookies

Third-party cookies are limited and listed in our Cookie Policy.

You may refuse or withdraw consent by adjusting your browser settings. Disabling cookies may affect your website experience.

7. Data Retention We retain personal data only as long as necessary to fulfil the intended purpose or to comply with legal obligations. After that, the data will be securely destroyed.

8. Access and Correction Under applicable privacy laws, you have the right to:

  • Request access to your personal data (unless exempt);

  • Request corrections to inaccurate data.

Requests can be sent to our contact details below. A reasonable fee may apply.

9. Direct Marketing We may use your personal data (name, email address) for direct marketing only with your consent. Marketing may include:

  • Product updates and promotions

  • News about our website or services

  • Festive greetings

You may opt in or out of specific types of communications. You can withdraw consent at any time by emailing us or replying “unsubscribe” to any marketing email.

 

Website Name: Cobar & Clarke
Contact Email: info@cobarandclarke.com
Phone Number: +31 657947213 (not for customer service inquiries)
Company Name: Arentsen DGTL
Company Address: van Houtstraat 8, Duiven, 6921BG, Netherlands
Company Registration Number: 91554241

Our customer service is available Monday to Friday, from 09:00 to 17:00 (AEST), via our email info@cobarandclarke.com and our contact form. We typically respond within 24–48 hours.