Terms and Conditions

1. Introduction These Terms and Conditions govern your use of the website https://www.cobarandclarke.com/ and the purchase of products offered through it. Definitions and interpretations used herein can be found in Paragraph 26.

2. Acceptance By using this website or placing an order, you confirm that you are at least 18 years old, authorised to enter into a binding contract, and not legally restricted from doing so. We may request written proof of this authority. You confirm that you have not been convicted of internet-related crimes and have not previously been denied access to this website or our products. We reserve the right to refuse access at our sole discretion.

Placing an order confirms that you have read, understood, and agree to these Terms and Conditions. If you do not agree, you must not use the website or purchase products.

By accepting these Terms, you also accept our Privacy Policy and agree to comply with our Acceptable Use Policy (Paragraph 12). We recommend printing a copy of these Terms for future reference.

3. Personal Use You agree to use the website and purchase products solely for your personal, non-commercial use.

4. Prices Prices listed on our website include delivery charges but exclude taxes, customs duties, and similar government charges. These are the responsibility of the buyer. Products may be shipped from outside the EU (e.g., China), and customs duties or import VAT are not included in our prices. The buyer is the designated importer and is responsible for complying with all import laws and paying any additional charges.

We strive for accuracy in all price listings. If a pricing error occurs, we will notify you and allow you to confirm or cancel your order. If no response is received, the order will be cancelled and fully refunded. We are not obliged to honour incorrect prices, even after an order confirmation has been sent. Price changes will not affect confirmed orders.

5. Placing an Order All orders are subject to stock availability. An order confirmation will be sent if stock is available, forming a contract between you and us for the listed products. We may dispatch items in separate shipments.

We reserve the right to remove products from our website or refuse orders at any time. If payment has been made for a cancelled order, a full refund will be issued.

6. Payment You may pay using any accepted methods listed on our website. Promotional vouchers must be used at the time of payment and cannot be refunded.

We may share your information with payment processors. We are not liable for issues caused by these intermediaries. By placing an order, you confirm that the payment method belongs to you and you have sufficient funds.

You may not charge back or reverse payments. You agree to indemnify us for any loss incurred due to such actions.

7. Delivery We aim to deliver orders promptly to the address provided. Estimated delivery dates will be shown during checkout. We are not liable for delays beyond our control. If a delivery cannot be completed, we may cancel the order or request an alternate address.

Risk transfers to the buyer upon delivery unless delayed by your actions. Missed deliveries may incur additional costs.

Orders ship within 1-3 days of payment confirmation. Delivery generally takes 3-8 business days, or up to 4 weeks. Products may ship directly from the manufacturer. The buyer is responsible for all import duties and customs clearance.

8. Cancellation or Modification of Orders You may cancel or modify an order by email. If the order has already been packaged or shipped, it must be returned after receipt. Refunds before receipt are only possible within 24 hours of ordering.

9. Defective Products Products are standard items and not custom-made. Images may differ slightly. If a product is defective, contact us with a photo and return the item. We will examine it and notify you of our decision.

If the product is defective, we may replace it or issue a refund. If not, we may reject the return and deduct service charges.

10. Returns and Refunds You may return a product within 30 days. Returns are at your expense. Products must be unused, with original packaging and tags intact. Refunds are processed using the original payment method once the return is approved.

If goods are in transit, wait to receive them before initiating a return. Advance refunds are only considered 16 weeks after order receipt.

11. Vouchers Vouchers or discounts must be applied at checkout. Only one per order is allowed. Vouchers do not accrue interest and are non-refundable if used in a returned order.

12. Permitted Use You may not:

  • Harm or disrupt the website

  • Use the site for illegal purposes

  • Distribute harmful software

  • Conduct automated data collection

  • Use data for marketing or contact without consent

  • Attempt unauthorised access or reverse-engineer the site

  • Use the site to create competing services

You are liable for any damages from unauthorised use and must notify us of violations. All data you provide must be accurate, lawful, and respectful.

13. Links to Our Website Links to third-party sites are for information only. We do not control or endorse them. You may link to our homepage if done fairly and legally. We reserve the right to withdraw linking permission.

14. Intellectual Property Rights All content and structure of our website are protected. You may only use content for personal, non-commercial use. Use of trademarks requires our written consent.

15. Data Protection Our Privacy Policy forms part of these Terms. By accepting them, you consent to our use of cookies and data handling as outlined in that policy.

16. Viruses We do not guarantee the website is virus-free. You are responsible for using antivirus protection. Any misuse, including introducing harmful code or unauthorised access attempts, will result in termination and possible legal action.

17. Liability We are not liable for:

  • User or third-party content

  • Product suitability or accuracy

  • Website availability or functionality

  • Delays outside our control

Liability is limited to the higher of USD 1,000 or five times the product price. Claims must be made within one year. This does not affect liability for death, fraud, or other non-excludable liabilities.

18. Indemnification You agree to indemnify us against claims, costs, or losses resulting from your breach of these Terms, fraud, negligence, or misuse of our website.

19. Force Majeure If a force majeure event lasts over a week, we may cancel the contract and refund any paid but undelivered products.

20. Changes We may update these Terms and will notify you of material changes. Continued use of the site means acceptance. You may be required to consent again for new purchases.

21. Breach If you breach these Terms, we may block or terminate your access and take legal action.

22. Suspension and Termination We may suspend or terminate access at any time. No compensation will be provided for such actions.

23. Effect of Termination Termination ends all obligations, including customer service. Liability provisions (Paragraphs 17 and 18) survive termination.

24. General You may not assign rights under these Terms. Invalid provisions are still enforceable to the fullest extent permitted. Waivers must be explicit. These Terms benefit only the parties involved.

25. Governing Law These Terms are governed by and interpreted according to applicable laws.

26. Definitions "Order" refers to any product order placed through our website.
"Order Confirmation" is the confirmation email we send upon accepting your order.
"Payment Intermediary" refers to any third-party payment processor we use.
"Product" means any item offered for sale on our website.

 

Website Name: Cobar & Clarke
Contact Email: info@cobarandclarke.com
Phone Number: +31 657947213 (not for customer service inquiries)
Company Name: Arentsen DGTL
Company Address: van Houtstraat 8, Duiven, 6921BG, Netherlands
Company Registration Number: 91554241

Our customer service is available Monday to Friday, from 09:00 to 17:00 (AEST), via our email info@cobarandclarke.com and our contact form. We typically respond within 24–48 hours.